Privacy Policy

At Melali Indonesia Journeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and enquiry services.

1. Information We Collect

We collect information you provide directly to us when you submit an enquiry, subscribe to our newsletter, or contact us. This may include:

• Name and contact details (email, phone, WhatsApp)
• Travel preferences and interests
• Travel dates and destination preferences
• Budget and accommodation preferences
• Special requests and requirements

2. How We Use Your Information

We use the information we collect to:

• Respond to your travel enquiries and provide personalised itinerary proposals
• Communicate with you about your journey planning
• Send you travel inspiration and promotional content (with your consent)
• Improve our services and website experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Trusted partners and service providers who assist in delivering your journey (hotels, tour operators, transportation providers)
• Local guides and destination specialists involved in your itinerary
• Service providers who support our operations (email services, payment processors)

We only share information necessary for these partners to perform their services and require them to protect your data.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by law. Enquiry information may be retained for future communication unless you request its deletion.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your data
• Withdraw consent at any time

To exercise these rights, please contact us at melaliindonesiajourneys@gmail.com.

7. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: